Privacy Notice
Who to contact
Charts Haven handles enquiries about the school and the free programme. For privacy questions, requests about your data or call cancellations, contact support@charts-haven.com. Choosing a language does not imply that the school is established in that country.
Information you provide
When you request a guide and call, we collect your first name, email address, international phone number, page locale, selected market, callback language and notice version. We save the request in the site database with a request identifier, receipt time and processing status. We use it to respond to your request and arrange the introduction you asked for. The market selection does not establish residence.
Storage and recipients
Requests are stored in the site’s Cloudflare D1 database. Access is limited to the site owner and authorised administrators. CRM and email delivery are not currently connected; requests are retained for the school to handle and for the authorised technical team to configure the delivery process. Requests are not sent to another school, to a data protection representative or to a paid-course sales queue.
Retention and control
We retain a request while it is needed to handle the introduction, cancellation or related enquiry. Contact support to ask for access, correction, deletion, restriction, objection or portability where applicable. A cancellation stops future call attempts for that request. Cookie-based access to the confirmation lasts one day; it does not determine how long the request itself is retained.
Language and security
A first-party cookie remembers an explicit language choice for 180 days. Browser language only suggests a version on the neutral home page; no IP geolocation service is used. Notes stay in page memory and are not sent anywhere. Form drafts stay in tab memory across language changes. A short-lived keyed digest of the connection address is used for rate limiting; the raw address is not stored in the application’s request records.
Your rights
You can contact the competent supervisory authority. The selected language does not limit other competent complaint routes. A request for an introduction is not consent to paid-course advertising, SMS or WhatsApp marketing.